This is a shot at trying to post an entry since last week on my blog. I took 2 days off from work to have a long weekend and to finish all my online work and tasks. Unfortunately, my plans and schedule was derailed and it’s all because of my crappy internet connection. This may be a long post so hang on.
I was with PLDT for 8 years until I decided to terminate their services and switch to Globe when I went back to the family home. PLDT monopolized our area in Paranaque for so long and I was happy that Globe was able to penetrate the market and offer, supposedly, better and quicker service.
I was impressed by the efficiency of Globe in installing the needed facilities for my landline and internet service last October. I applied on a Friday and there they were the next Monday installing and making sure everything was working. I was impressed too with the fast internet connection. I never had problems except for the change in e-mail address. I reported the error in the e-mail address the very same night they installed the service. However, the issue was resolved more than a month after that 1st call and after speaking to several managers and agents from both their Customer Service Department and Technical Support.
Come December, I noticed that their supposedly fast internet connection started to fail on me and not just that, the connection always gets disconnected together with my dial tone. I have a wired telephone line with them so I was wondering what has been happening. I did report to them about the problems and there were a number of times that they walked me through resetting the modem and followed whatever they asked me to do. Having basic knowledge about this stuff, I didn’t always have to call them when the service is out because most of the time, I would be able to restore the connection on my own. I wrote down the procedure they walked me through before and combined them with my basic knowledge. The service gets back to normal during these times so I just thought they were just little slips in the service, which normally happens…or so I thought.
For the past 2 weeks, we have noticed that the connection has been faltering more often than before. I work on my internet stuff at night time and it is during this time that the internet gets disconnected. I would try to restore the connection but I would give up and just go to bed because I can’t spend the whole night figuring out what to do. For sure, the Globe people will just “file a report and refer the problem for follow-up.” I have heard this line so many times from them that it’s the last thing I want to hear when I’m desperate to get an important e-mail sent and I can’t do it because I don’t have any connection at all.
I took 2 days off from work last week to get some backlog work done and lo and behold, my connection was just practically useless. I thought it might be a problem with my computer because I might have caught a virus or something because everything in relation to the internet was practically useless. I did a clean and fresh installation of Vista on my PC and everything ran perfectly fine, except for the internet which was slower than a turtle. The Vista updates took more than a day to finish and most of the updates were still not installed because the connection would time out on me. The Yahoo main page takes about 2 minutes to load, GMail took almost the same time, I had to refresh Plurk every time I post because I couldn’t see the updates real time, I couldn’t use my VOIP service because the connection is timing out.
I have been calling the Technical Support team since Friday and I have already spoken with 5 different people. Friday morning, the phone didn’t have dial tone. Friday night, they told me that they were having a Luzon-wide maintenance thingy and my area was affected. I was asked to monitor my connection for 24 hours. I did that and come Saturday everything was worse than ever. I tried to check my broadband speed from speedtest.net but the readings did not match. From the site, my connection was good but anywhere I go, I can’t get the pages to load and the downloads take a whole day to finish. I called up Technical Support again from my and they told me that they’re making a follow-up and someone should call me. Nobody called – as I have already expected.
This morning I woke up and the kit I was downloading last night did not finish. I retried the download yet as of this writing, I still haven’t finished downloading the d@mn 20MB file I need for my layout.
Earlier, I downloaded an update for my audio driver that was about 30MB in size. 4 hours into download, it was still ongoing. I got back from grocery shopping 2 hours later and I still had to wait for a couple of more minutes before it was officially downloaded. Now, that’s really a super duper fast internet connection – super duper fast for the biggest and heaviest turtle in the world.
I don’t want to call Globe again because I’ll be hearing the same old line that goes: “Ma’am we apologize for the inconvenience, we will just make a follow-up on your report and will get in touch with you if everything’s done from our end.” It’s just a line from their Customer Service manual – something that I don’t want to hear for now as it might throw me into a raging bull again.
3 months into being a Globe subscriber and yet I’m experiencing things like this. I am now beginning to wonder if they’re affiliated with PLDT. I have been a patient customer but they have pushed me again to my limits. I’m paying 1500 a month for this kind of service. And I thought they were better. I just never learn!
So, has anyone of you tried Sky’s broadband service?